"De-Escalate really works! I work as an EMT part-time and responded to an EDP (emotionally disturbed person) in a nursing home who broke a window in anger. I used a de-escalate phrase a few times and the patient relaxed, allowed me to take his vital signs and was very cooperative by the time the police arrived. He then voluntarily got on the stretcher and apologized for his behavior and didn’t have to be restrained for the ride to the hospital."
W.R., Emergency Medical Technician